SHIPPING INFO

 

Dispatch times

ORDERS ARE DISPATCHED IN 1-3 WORKING DAYS.

For example if you order on Monday, it will dispatch Tuesday to Thursday. If you order on a Friday, it will dispatch Monday to Wednesday.

 

Shipping Prices

Shipping for a full set within the UK mainland is £7.99 for next day delivery after dispatch via courier. £7.99 may seem expensive, but each set is close to 3KG in weight so it is actually pretty cheap. The real shipping price is close to £10 but it is UNDER CHARGED at £7.99, so shipping is already discounted for you.

 

Other shipping prices can be worked out based on the units each item has been given in relation to its shipping weight, as shown below...

 

Pro Ultra set - 2.5

Pro Ultra Mamba edition - 3.0

Mamba & Extra Heavy bands - 0.5

Heavy and Medium bands - 0.4

Light to Medium band - 0.3

Door anchor - 0.1

Loop Anchor - 0.15

Handles - 0.25 units a pair.

Straps - 0.25 units a pair.

 

 

For UK Mainland (excluding Scottish highlands)...

The first 1 unit is £3.99 total.

The next 2.5 is £4.00 extra.

The next 5 is £5.83 extra.

The next 100 is £9.48 extra.

 

For Scottish Highlands

The first 1 unit is £3.99 total

The next 2.5 is £17.00 extra.

Any more are charged as £3 per 1 unit. If an overpayment is made it will be refunded.

 

Northern Ireland

The first 1 unit is £3.99 total.

The next 2.5 is £11.00 extra.

Any more are charged as £3 per 1 unit. If an overpayment is made it will be refunded.

 

USA

The first 1 unit is £14 total.

The next 3 are £15 extra.

The next 2 are £13 extra.

The rest are charged at £3 per 1 unit. If an overpayment is made it will be refunded.

 

 

Shipping prices may include the small fee the fulfillment centre charges for shipping. No profit is ever made from shipping.

 

Country Codes

ElastiTone use 2 letter country codes in the checkout for some destinations, if you do not know your country code you can find it at http://www.nationsonline.org/oneworld/country_code_list.htm

 

Other Countries please just add your items to the checkout and then check the shipping price. If you do not see your Country code please send an email to check if it is possible to ship to you and to get a custom price. Thank you!

 

 

IMPORTANT: Please read before purchase...

Tracking info will be sent to you the day or evening of dispatch. Make sure you check your spam folder and set elastitone@gmail.com as a contact/safe address in your email settings.

 

Tracking numbers beginning with a number are sent via https://apc-overnight.com next day service and will arrive the day after dispatch. If you are not home, check your tracking online and arrange redelivery or pickup when you return home or it may be returned after 24 hours. The driver may not leave a card so do not rely on that, you need to check online to see if delivery was attempted and arrange redelivery or pickup to avoid it being returned. They sometimes only hold parcels for 2 days, including the 1st day of delivery, unless you contact them or arrange redelivery/collection.


Returned orders will be refunded minus shipping unless it was returned due to seller error. "I did not know delivery had been attempted" or "There was no card left " cannot be used as an excuse to get a free reship, as the above info warns you that a card may not be left and also tells you it will arrive the day after dispatch. I have used all major couriers in the UK, and some non major ones, all of them had issues with drivers sometimes not leaving a card, especially in flats or limited access buildings so this cannot be avoided, which is a shame.

 

If you work all week then you can enter your work address in the checkout, or a friend or family members address, or give permission in the checkout to leave with a neighbor of your choice. Or you may be able to purchase from ebay and choose the Argos click and collect service, although ebay prices may be a little higher at times to account for fees.

 

The Couriers used are not allowed to leave a parcel with a neighbor unless you give ElastiTone permission to instruct them to do so in the checkout. Also, the courier cannot take instructions from the buyer, only the sender, so you must enter the instructions with your preferred neighbor etc in the checkout if you want it to be left with a neighbor.

 

SORRY, SAFE PLACES ARE NOT ALLOWED

Items sent via courier MUST be signed for or have delivery confirmation, therefore items can NOT be left in a safe place or PO BOX, regardless of the country being shipped too. This includes Armed Forces PO Boxes. Forwarding houses and services however should be fine as these places will sign for items from all couriers and forward them on, but once the item is with the forwarding house, ElastiTone ceases to be responsible for the order and any issues which occur.

 

If you buy more than 1 set you will get discounted shipping on the extra sets.

 

Royal Mail is used for smaller orders (1.5KG or under), e.g. individual or a small number of bands, components etc.

Remote areas and some overseas orders also use Royal mail. This is because Royal mail charge more than most couriers (£16.25 per set...) and also take longer to deliver, and do not have a tracking number that works until the item is signed for (unless sent using special delivery), so they are not used for orders of full sets to the UK.

 

Missing Orders

Any compensation or replacement offered for missing orders will only be given once the courier company completes their investigation in to the whereabouts of the missing order.

 

Damage In Transit

Resistance bands are pretty much impossible to damage in transit unless the van explodes, so no need to worry about damage in transit! In the unlikely event that this does happen, you will be sent a replacement set.

 

 

Addresses & Places That Cannot Be Shipped Too...

PO BOXES & BFPO ADDRESSES ( BFPO, APO, PSC etc) ARE NO LONGER SHIPPED TO AS THERE HAVE BEEN TO MANY PROBLEMS WITH THESE ADDRESSES IN THE PAST. IN MOST CASES THE COURIER CANNOT GAIN ACCESS TO THE BASE, AND MOST COURIERS ARE ON A TIME RESTRAINT SO WON'T WAIT FOR SOMEONE TO OPEN THE GATE.

 

Also, even if you are ordering something via Royal Mail, Royal Mail do not allow the fulfillment center to book orders to Military addresses via their franking machine, so they can't use Royal mail for these addresses.

 

Should you happen to be a member of the Armed Forces it is recommended you ship to a friend or family member and they forward it on to you.