SHIPPING INFO

 

Dispatch times

Orders dispatch the day after purchase 95% of the time if you live in the UK. 3 is an absolute worst case scenario which almost never happens.

 

Shipping Prices

Shipping for a set within the UK mainland is £9.00 for next day delivery after dispatch via DPD. The shipping weight is over 2KG, close to 3KG depending on the product hence the price. No profit is made from shipping, it's actually discounted.

 

Spend over £65 and get FREE UK Mainland shipping.

 

Items up to 2KG normally ship via Royal mail 2nd class signed for £4.

 

Other shipping prices can be worked out based on the units each item has been given in relation to its shipping weight, as shown below...

 

Pro Ultra set - 2.5

Pro Ultra Mamba edition - 3.0

Mamba & Extra Heavy bands - 0.5

Heavy and Medium bands - 0.4

Light to Medium band - 0.3

Door anchor - 0.1

Loop Anchor - 0.15

Handles - 0.25 units a pair.

Straps - 0.25 units a pair.

 

 

For UK Mainland (excluding Scottish highlands)...

The first 1.9 units are £4.00 total.

The next 2.5 are £5 extra total.

The next 5 are £6 extra total.

The next 100 are £0.00 extra.

 

For Scottish Highlands

The first 1.9 units are £4.00 total

The next 3 are £12.00 extra total.

Any more are charged as £5 extra total.

 

Northern Ireland

The first 1.9 units are £4.00 total.

The next 3 are £12.00 extra total.

Any more are charged as £5 extra total.

 

Rest of world

Currently UK only due to limited stock.

 

 

 

Sorry, Safe Places Are Not Allowed

Items MUST be signed for or have delivery confirmation, therefore items can NOT be left in a safe place, regardless of the country being shipped too.

 

Addresses & Places That Cannot Be Shipped Too...

PO BOXES & BFPO ADDRESSES ( BFPO, APO, PSC etc) ARE NO LONGER SHIPPED TO AS THERE HAVE BEEN TO MANY PROBLEMS WITH THESE ADDRESSES IN THE PAST. IN MANY CASES THE COURIER CANNOT GAIN ACCESS TO THE BASE, AND MOST COURIERS ARE ON A TIME RESTRAINT SO CANNOT WAIT FOR SOMEONE TO OPEN THE GATE.

 

Also, even if you are ordering something via Royal Mail, Royal Mail do not allow the fulfillment center to book orders to Military addresses via their franking machine, so they can't use Royal mail for these addresses as they use franking.

 

Should you happen to be a member of the Armed Forces it is recommended you ship to a friend or family member and they forward it on to you. Very sorry about this!

 

 

IMPORTANT INFO REGARDING TRACKING:

Tracking info will be sent to you the day or evening of dispatch. Make sure you check your spam folder and set elastitone@gmail.com as a contact/safe address in your email settings.

 

Tracking numbers beginning with a number are sent via DPD. The tracking will give you a 1-2 hour delivery slot in most cases.

 

If you are not home, check your tracking online and arrange redelivery or pickup when you return home or it may be returned after 5 days. The driver may not leave a card so do not rely on that, you need to check online to see if delivery was attempted and arrange redelivery or pickup to avoid it being returned.

 

If you work all week then you can enter your work address in the checkout, or a friend or family members address, or give permission in the checkout to leave your parcel with a neighbor of your choice.

 

The Couriers used are not allowed to leave a parcel with a neighbor unless you give ElastiTone permission to instruct them to do so in the checkout. Also, the courier cannot take instructions from the buyer, only the sender, so you must enter the instructions with your preferred neighbor etc in the checkout if you want it to be left with a neighbour.

 

Missing Orders

If an order goes missing it will be replaced or refunded after the couriers maximum time for delivery has passed.

 

Damage In Transit

Resistance bands are pretty much impossible to damage in transit unless the van explodes, so no need to worry about damage in transit! In the unlikely event that this does happen, you will be sent a replacement set.