ElastiTone's unbreakable loop bands should never snap if used correctly and for the intended purpose, therefore ElastiTone will refund any band that suffers from a snap, or replace it if preferred. Simply send a photo of the snapped band and a new one will be sent.
Please make sure you read the instructions before using the bands, as certain things need to be avoided to help prevent damage to the bands and yourself.
These came with a 5 year anti-snap warranty for purchased bands, but are now discontinued. If you bought a tubular band that has snapped and is still in warranty, then replacements may still be available. If not available then you may choose another product of equal value or a credit note. If you prefer a refund instead then they will be refunded at the original price paid minus 20% for every year of use.
You are entitled to request a return within 14 days of recieving the order when buying online at your own expense and have 14 days from the day of request to make the return. The bands must be as new in their original condtion. Once returned they will be refunded including postage up to the price of the cheapest postage option. If there are any signs of use a refund may be refused and you must pay for them to be returned back to you.
To return an item simply email firstname.lastname@example.org for the return address and a return reference. Please include your order number or the email address used when ordering so that it can be identified. Simple!
Required Legal Notice: ElastiTone reserves the right to amend the above terms at any time. ElastiTone also reserves the right to refuse a warranty replacement if it is felt the user is abusing or miss-using products. By making a purchase you agree to all of the above terms and any terms mentioned anywhere else on the site.