WARRANTY AND RETURNS INFO
5 Year Anti-Snap Warranty* - UK customers
Updated on 6/7/18
All purchased sleeved bands are covered against snapping and breakages for 5 years. If a band breaks simply email a photo of the break (you may have to extend or pinch the sleeve to show this) and it will be replaced free of charge for a period of up to 5 years from the purchase date. ElastiTone will also cover all UK postage costs to get the replacement of a purchased band to you. The photo must show the full band. Do not throw any broken items away, as you will need these to prove it is not the same item should another become broken.
If you break a replacement band, you must pay a small shipping fee to get another. The free shipping only covers band's you originally purchased and not any replacements you have received.
If you do somehow manage to break a replacement, it is very likely that you are using the band's incorrectly. Please read the latest instructions in full to make sure you do not mistakenly weaken the bands with incorrect use which may cause them to break. They can be downloaded HERE .
If you live in the UK when you purchase but then move outside of the UK and would like warranty items shipping outside of the UK, you must cover the full shipping cost.
After 5 years from the original purchase date have passed the anti-snap warranty is void.
The Anti-Snap Warranty is not transferable and may not be passed on to other people through eBay etc.
*This warranty applies to customers using the product for personal use only. Bands purchased for business and public use, for example gyms and personal trainers have a 3 month warranty. This is because a band in a gym etc could potentially be in use for many hours a day and therefore may not last as long as with a regular user who likely only uses them 1-2 hours per day at most.
As of 4/10/18 I regret to inform everybody that ElastiTone only ships to Belgium, France, Germany, Netherlands and Rep of Ireland, as well as the UK.
Replacements can be given but the customer must pay the shipping after 90 days, which will be at least ¬£9 per shipment. At this price unfortunately ElastiTone cannot ship replacements for free, so charging the customer is the only way to offer Non-UK customers ElastiTone products at this time. Please bear this in mind if you live outside the UK. Not many people experience a break but it does happen. Royal Mail cannot be used as they are incredibly unreliable now they have partnered with GLS and are not much cheaper anyway.
Non-Sleeved Bands warranty (no longer sold)
If you bought bands that are non-sleeved, the warranty is pretty much the same as above however you are only covered against breakages for 3 years. They were actually sold with no anti-snap warranty at all, but I have now added one anyway.
Lifetime Defects Warranty*
ElastiTone will replace any part that suffers from a manufacturer caused defect, free of charge including shipping costs, forever! Nobody has ever offered this before, others will charge you shipping for replacements and/or expect you to return the faulty item at your expense, which isn't really fair!
You do NOT need to return any defective parts as there is no use for them, instead just send a clear photo or video via email showing the defective part, so that it can be seen whether or not it is in fact defective.
*IMPORTANT NOTES ON THE LIFETIME DEFECTS WARRANTY...
The lifetime defects warranty is a defects warranty against manufacturer defects only, such as a carabiner with a faulty clip etc.
It does NOT cover user caused damage, for example parts which are broken by the user or suffer from wear and tear. Things such as scratches, marks, worn out or scuffed material, torn sleeves and worn out or damaged foam are examples of wear and tear and such things are not classed as a defect unless they were like that upon arrival.
Serious defects such as a torn sleeve would be noticeable to you the first time you inspect the bands, or at least within the first few uses, therefore any serious defects e.g. torn sleeves, damaged bands etc must be reported within 7 days of receipt for a free replacement.
Broken band's are covered by the Anti-Snap warranty and not the defects warranty.
The free travel bag which comes with every set is not covered by any warranty, as it is a bonus and not an essential part of the kit. It is not designed to last forever and it is recommended to use a higher quality gym bag if you travel with them.
100 Days Return Period
If you are in some way not happy with your purchase, you can send it back within 100 days from the day of receipt, in the original condition. Once your return has been received, you will be refunded minus the cost of shipping to get the order to you. You must also pay for the return shipping yourself.
Also unlike some of the competition, ElastiTone will not charge you a restocking fee.
If the returned product or an item that is part of the returned product is not in as new condition, money may be deducted from the refund amount to cover the damaged or marked item as it cannot be re-sold, at the current purchase price shown on the purchase page, or the current price -20% if it was part of a set.
To return an item just email ElastiTone@gmail.com for the return address and a return reference. Please include your order number or ID or the email address used when ordering so that you can be identified. Simple!
ElastiTone reserves the right to change or amend the above warranty terms in the future, but will always keep them fair and legal and will never remove or change a warranty for customers who have already purchased under previous terms. Please keep checking this page to ensure you are aware of any warranty changes. You should also refresh or delete your browsers cache to ensure you are not viewing an old page.
ElastiTone reserves the right to refuse a warranty replacement if it is felt the user is abusing or miss-using products or the warranty.
If ElastiTone ceases to trade, all warranties may be voided. In the event of a no deal brexit there is a strong possibility this will happen.
By making a purchase you agree to all of the above terms.